ARTWORK
If we do not have your logo set up with our company, please provide clean, back and white artwork electronically with your order. Artwork submitted in grayscale or color will incur additional art charges. The basic one time setup fee for a logo is $35.00 with clean art for items that are etched on site such as plaques and acrylic pieces. Additional setup fees may apply to items such as crystal, bronze, medallions, promotional items, etc.
E-MAILING ARTWORK
Please e-mail artwork for your logo to [email protected]. Art must be 300dpi or greater. Accepted formats are jpg, ai, eps, cdr or cpt. Other formats may require additional charges.
WORDING
Please send the wording for your plaque in a word document, in an e-mail or fax it to us. You do not have to format it for engraving. It will be arranged in the appropriate format for the piece(s) you have chosen. Lists of names should be sent in Word or Excel.
ENGRAVING CHARGES
Engraving charges depend upon the item ordered. Refer to the price listed for that information. Call or e-mail any questions regarding a particular job.
PACKAGING
Plaques are packaged in Jiffy Padded Mailers and can be labeled upon request. Packaging for other items vary – please inquire when ordering. Plaque boxes, gift boxes and gift bags are available at an additional charge.
OFFICE HOURS
Currently our hours are affected by the Coronavirus outbreak, please see home page.
CONTACT INFORMATION
E-mail: [email protected]
Phone: 901.573.1565
PRODUCTION TIME
Normal: For plaques and acrylics – 5 working days plus shipping time if required (rush available) -- For crystal items – 2 to 3 weeks -- For all other items – please inquire.
Rush: Available on ALL products when possible. Rush fees may apply depending upon the item requested.
PROOFS
A layout proof will be provided at no extra charge for the first of each item ordered, copy changes will be listed. If changes are made and an additional proof is required, the fee will be $5.00 for each additional proof.
SHIPPING
We ship via UPS Ground & Air, FedEx Express and the US Postal Service. Shipping and handling charges will be added to your order. Local delivery is available via Blue Sky Couriers and the applicable fee will apply.
PAYMENT
We accept Visa, MasterCard and American Express. When paying by check, the check must accompany your order by mail. Net 30 Billing accounts must be setup and approved in advance.
Returned Check Fees: A $20 fee will be added to your invoice for any returned checks.